Terms & Conditions
A copy of the Term & Conditions of Booking can be downloaded here
1.1 The face painter do their upmost to make all guests feel comfortable as possible while being painted. A parent, caregiver or supervisor over the age of 18 must be present at children’s parties. The face painter is not responsible for the general supervision of children at the party.
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1.2 The face painter will use the utmost care and safety whilst in attendance; however, the artist is not responsible for any damage to clothing or property.
1.2 The hirer is responsible for ensuring that they have obtained all of the necessary permits and/or permissions for hosting an event, with entertainment, at their chosen venue; including council permits for the use of public land where applicable.
1.4 The artist will provide proof of full Public Liability Insurance and risk assessment is available on request.
1.5 Booking Form filled out in full is required to confirm a party time and date. The minimum time for bookings within a 10 mile radius of OX298JN is 1.5 hrs. Bookings that are more than 10 miles from OX298JN minimum booking time is 2 hours.
1.6 BOOKING FORM: An email will be sent with link to an online booking form. It is the event organiser's responsibility to check the contact number and address of the party, so the face painter can contact you if they can’t locate you on the day and to make sure they go to the correct address. Please check your phone on the party day near your party time in case the entertainer is struggling to find you.
1.7 Public Park Bookings. It is the responsibility of the event organiser to arrange a meeting location at an entrance to the park at a set time and walk the face painter to the party location. The face painter will wait for 20 mins maximum if they can’t get a hold of the organiser on the phone. The face painter will be carrying lots of equipment so we will not be able to ‘search for the party.’
1.8 Festival/ Event Bookings. It is the responsibility of the event organiser to arrange a meeting location at an agreed time & location/ give detailed instructions on where to go upon arrival with a contact number that will be answered on the day.
1.9 Parking. If parking needs to be paid for it will be added to the invoice or paid for on the day by the organiser.
2. Who Can Participate
2.1 All children must have permission from a parent or care giver to have their face painted. The event organizer is responsible for ensuring this.
2.2 Your face painter must be advised if any of the children have known allergies, or skin conditions that may be relevant to face painting. We are able to do a patch test of any children. All paints the artist uses are EU and FDA compliant, hypoallergenic and not more than 12 months old but on rare occasions an allergic reaction can occur this is usually within 24 hours.
2.3 Due to the risk of infection, anyone who appears to be suffering from a cold sore, runny nose, conjunctivitis, or any other infectious skin complaint, or who has an open sore or irritation will not have their face painted. The performer may choose to paint one cheek, or the back of the hand as this skin is less sensitive.
2.4 Your face painter has the right to refuse to paint the face of any child under the age of 2 years, or child reluctant to have their face painted. Young children do not always understand face painting and this can be a traumatic experience in some circumstances. The performer will ask if they would like a design on the back of their hand where they can see what is being done and feel in control of the situation.
2.5 The artist will refuse to paint the face of anyone who is abusive, violent, or intoxicated.
3. Payment for Services
3.1 A deposit of £25 must be paid for corporate or charity events in order to confirm a booking. Bookings are not confirmed until the receipt of this payment. Payment is not processed until funds have cleared; please allow 2-3 business days. The Oxford Face Painter may continue to accept bookings for the same date until payment has been made.
3.2 Deposits are not refundable. They may be transferable to another booking time / date subject to availability within the same calendar year.
3.3 Payment is required via bank transfer within 5 business days before your event or cash is acceptable on the day.
4. Cancellation Policy
4.1 Please notify us as soon as possible if you need to cancel or transfer your booking. Cancellations MUST be made at least 7 days BEFORE your event to receive a full refund (less the deposit of £50 which is non refundable) - I will make exceptions for serious illness.
4.2 Cancellations made within 7 days of your event are required to pay for 50% of the total cost of the event, due to loss of business.
4.3 Cancellations made within 24 hours of the event will not be refunded.
4.4 Cancellations made due to unexpected weather conditions on the day will not be refunded. Reasonable measures should be taken by the event organiser to provide an alternative location for the entertainment to take place, in the event of unforeseeable environmental factors.
4.5 In the event of the face painter being sick and unable to attend your party, all possible efforts will be made to find a replacement for your party. If unavoidable a full refund will be provided. Please be aware that illness can be unpredictable and possibly disappoint if your event cannot be catered for.
4.6 If the artist is asked to work extra hours on the day, this will be invoiced after the event and payment received within 10 working days.
5.1 The hirer’s personal details given in the Booking Form & Party Invoice; including Name, Phone Number & Email will be kept on a file for tax purposes for 6 years.
5.2 We do not store customer credit card details, nor do we share customer details with any 3rd parties.
6. Health and safety
6.1 The artist will follow best practice hygiene for face painting. This includes keeping rinsing water clean, cleaning brushes between clients and only using one sponge per client. All kit is thoroughly cleaned between jobs including hard surfaces wiped with anti-bac/virus spray, brushes washed with sponges being washed at 60 degrees using sensitive, unfragranced laundry liquid.